Guide & Questions
- Will you have our contact information sold others?
No. we won't. We have strict privacy protect policy. Your information will never show to any third party under any situation. - Do you accept urgent order ? Is there any additional cost?
Yes, We do. Please email us and state it. This would be additional charge $10 for handle fee - Do you provide Frames?
Yes, we offer custom framing service (Include stretching, framing and mounting) if needed.The frame order and the painting order would be separated orders. - What is customized oil painting?
You can send us your favorite picture, no matter it’s your photo or the art work of the old masters, and we will work out the oil painting almost as the same as the picture. Even, we can combine the specific details into one painting from different pictures as you provide. Usually, we would take 7 days for your portrait order, and Please reach Customer Service for specific case. - How long does one commissioned portrait (from photo to canvas) take?
Within 7 days from deposit payment. - Is the framed oil paintings ready to hang or I need do things else to hang?
The framed oil paintings would ready to hang, no additional works needed - What’s the choice of the payment?
We could accept PayPal, and Credit card online payment - What’s the term for wholesaler?
For details Please enquiry our Customer Service - How do you ship me my oil paintings? And how long would the delivery take?
We Delivery your painting(s) by EMS, UPS or any other top courier your want, door to door service.3-7 days on the way - Can the billing address be different from the delivery address?
Yes. We could accept different billing address and delivery address - If delivery address been different from the billing address, Can you write what I want to tell the receiver in the parcel?
Yes, just let us know what you want to say to the receiver (in case different billing and delivery address), we would write it in the parcel and the receiver would read it - What if the framed oil paintings be damaged during transportation?
Yes, there is risk of damage during transportation. If the framed oil paintings you receives was damaged, please send a photo to us, and we'll send you a new one. - How would the framed oil paintings be packed?
The framed oil paintings would be packed with Foam, Carton and wood bars - What if I’m not satisfied with the painting and what is your return policy?
Return with good condition and good package within 15 days after receiving of paintings, full amount would be payback, but the delivery cost will be on your account.